Shipping FAQs - Phoenix Printing On Canvas & Fine Art Prints, Custom Picture Framing, Plaque Mounting, Metal, Wood & Fabric Dye-sublimation

Frequently Asked Questions:

Q1 : Can you ship my order to someone else?
Yes, the shipping address can be any Canadian or US address. However, if you are splitting up your order to ship to different addresses, each shipment must be $99 or more to quality for free shipping.

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Q2 : Do you offer gift wrapping?
No, not at this moment. However, we are happy to include a personalized note to the recipient of the artwork. Please let us know what you would like the note to say in the Notes section when you check out.

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Q3 : Do you ship internationally?
No, we only ship within the USA & Canada. Shipping charges to Hawaii and Alaska addresses may incur additional fees in some cases.

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Q4 : Is your company information printed on the canvases that I order?
We do not print our company name on the canvas. We do place a small sticker on the back of the canvas that states it was printed and mounted by us, but if you do not want this label, simply indicate this in the note section of the order form and we will not use our stickers. Another option is to design your own mailing stickers.

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Q5 : My order has arrived damaged - what should i do?
Please keep the original shipping boxes in case the carrier company needs them for inspection. Email some pictures of the problem to info@keenartmedia.com, and include your order number. We will handle the problem from there, and will be in contact as quickly as possible.

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Q6 : I need my order by a certain date, what do I do?
If your order needs to arrive by a deadline (ie for a show, exhibition, gallery, etc), please provide the date in the order notes when checkout. Although we usually meet our turnaround times, they are not always guaranteed. If we feel that we are unable to meet your deadline, we may send an email recommending rush order or express shipping fees before production.

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Q7 : What are your shipping options?
We offer Standard and express shipping. With Standard Shipping, you will receive your order within 3-6 business days once production is done. If you need it in a hurry, select express Shipping and your order will arrive within 1-3 business days of production. Pickup is not an option for most cities.

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Q8 : Who do you ship with?
We use FedEx, UPS or Canada post for majority of orders. We may use other courier & freight companies for local deliveries.

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If you don't find the answer you're looking for here, please contact us.