I ordered a Standard Plaque Mount and they shipped me a FLOAT MOUNT. I called to talk to them about returning for a refund. The Manager (Azda of which I could not hardly understand) said I had to pay for the shipping back to them and they would not refund till they received their mess up back. I am a little preturbed about this considering IT\\\'S THEIR SCREW UP! I am NOT saticfied AT ALL!
Carrie, Farwell | Thank you Kate! I ordered a photo of my daughters edited in to Pop art and I am thrilled with the results. I must add that the person I was dealing with (Kathleen) was so patient and accommodating that I tried to look up her last name through your company website so I could send a personal thank you note to your office in Vancouver. Her demeanor was fantastic, despite my numerous requests for changes/additions, and the final result was a exactly what I had in mind. My order was shipped out today and I can\'t wait to see it. Thank you!
Cynthia Tormann, Kingston, Ontario | a lot of love and care Hi everyone at Keen! I just wanted to say thank you. Our replace pictures have arrived and although FedEx did their best to damage them again, your careful inner packaging kept them in perfect condition. I happily mounted one this morning and my office looks great! Now when I see this, not only will I be tempted need of my daughter who bought the print for me, but you folks as well. There is a lot of love and care in this picture.
Thank you again, we are your forever customers
K. and D.
K. and D., | received my frames I just wanted to let you know that I have just received my frames, Thursday morning, so that is great. Thank you so much. Everything appears to be in order—sizes, clips, wire. Very nicely packaged too. So thank you again.
Sincerely,
Jennifer, New York |